Is shipping in US free?
Yes, shipping within US is free.
When should i expect my package in US?
We use USPS Priority Mail with signature required for package security. Please allow 2 - 4 business days for package to be delivered.
Do you ship internationally?
Yes, shipping fee applies. We use DHL 3-4 Business Days delivery.
If you order from outside USA : Contact us with your address to confirm shipping fee with DHL before the purchase. Provide your phone number in the note field. Your phone number is required to complete DHL shipping label. CarsGadget is not responsible for a custom fees that may apply at the delivery in your country. Customers responsible for checking custom duties with their local custom agency.
AUDI CAMERA KIT QUESTIONS
How do i know if my Audi has MMI or Concert/Symphony non-MMI head unit?
If your Audi has MMI joystick at center console between transmission shifter and armrest, then you have MMI. If your Audi has radio controllers located between LCD screen and climate control, and on the radio it says Concert or Symphony Radio, then you have basic non-MMI radio.
Does the trunk handle camera fit my car?
Trunk handle camera fits most Audi, VW models. But there are some exceptions. Our handle size is 110.1mm x 50mm (or 4.34"x 1.97"). Please check your handle zise before buying. If trunk handle won't fit to your car, we have the camera that can be installed into lisence plate light, size is 70mm x 30.2mm (or 2.75''x 1.19'').
How easty is the installation?
The installation is pretty easy, it's all plug and play. No coding required. We provide all wiring necessary to complete the project. If you follow our instructions you won't do any harm to the original equipment. The installation of out kits doesn't void a car warranty.
WARRANTY & RETURNS
What is your warranty policy?
Our Mirrorlink, Camera interfaces and back up cameras are covered by one year limited manufacturer warranty. Since wiring can be damaged by our customers during improper installation or system exploitation, it is not covered by warranty but can be purchased as the replacement parts if needed. When do a return the buyer is responsible for all shipping fee of a return item.
Do you refund?
Contact us for approval prior returning any product. Our product is 100% working and tested before shipping out. If you are not able to figure out how to install our kit and want to return it, 20% re-stocking fee applies. Refund will not be made for non fitment with your vehicle, Please read items description carefully and make sure it's a right fit for your car. It is a customer responsibility to make sure buying a right product and understand basics of the installation process. Refund or replacement will be made within 30 days only if you truly receive a damaged item. The kit must be returned in unused condition (no wear and tear present). After we test the unit and find a problem, if any, then we will issue a refund. Based on our experience, some of our clients had a "problems" with the kit only because of the lack of experience installing electronics on the cars. Please read installation guide carefully before the installation or use a professional help.
When placing the order, please provide information about the car you are buying our kit for. Leave this info at Shopping Cart "Add note to seller" (on the left lower corner). Thank you.
What type of payments do you accept?
We accept any Credit Cards via PayPal. Please make sure to provide correct shipping address at the checkout. Phone number required for DHL for international clients
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